Resumo
This study has three specific objectives: to analyse the association between the characteristics of the accommodation and the satisfaction of short-term rental customers; to analyse whether customer satisfaction is associated with them recommending the accommodation; and to analyse which satisfaction dimensions most influence the overall satisfaction of short-term rental customers. Data collection was carried out through an online survey aimed at individuals residing in Portugal, who stayed overnight in a short-term rental accommodation within the national territory. One thousand valid inquiries were collected. The results suggest the following as main contributions: the demonstration that the type of accommodation and the neighbourhood are associated with the satisfaction of short-term rental customers; the validation of the importance of customer satisfaction in terms of them recommending the accommodation; the identification of the importance of the various satisfaction dimensions as determinants of the overall satisfaction of the short-term rental customer.
Idioma original | Inglês |
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Páginas (de-até) | 361-369 |
Número de páginas | 9 |
Revista | Business: Theory and Practice |
Volume | 22 |
Número de emissão | 2 |
DOIs | |
Estado da publicação | Publicadas - 24 ago. 2021 |
Nota bibliográfica
Publisher Copyright:© 2021 The Author(s). Published by Vilnius Gediminas Technical University.