1 Citação (Scopus)

Resumo

This study has three specific objectives: to analyse the association between the characteristics of the accommodation and the satisfaction of short-term rental customers; to analyse whether customer satisfaction is associated with them recommending the accommodation; and to analyse which satisfaction dimensions most influence the overall satisfaction of short-term rental customers. Data collection was carried out through an online survey aimed at individuals residing in Portugal, who stayed overnight in a short-term rental accommodation within the national territory. One thousand valid inquiries were collected. The results suggest the following as main contributions: the demonstration that the type of accommodation and the neighbourhood are associated with the satisfaction of short-term rental customers; the validation of the importance of customer satisfaction in terms of them recommending the accommodation; the identification of the importance of the various satisfaction dimensions as determinants of the overall satisfaction of the short-term rental customer.

Idioma originalInglês
Páginas (de-até)361-369
Número de páginas9
RevistaBusiness: Theory and Practice
Volume22
Número de emissão2
DOIs
Estado da publicaçãoPublicadas - 24 ago. 2021

Nota bibliográfica

Publisher Copyright:
© 2021 The Author(s). Published by Vilnius Gediminas Technical University.

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