Turismo inclusivo : a acessibilidade da cidade de Lisboa enquanto destino turístico

Abstract

Full accessibility for people with reduced mobility, applied to tourism, is difficult to implement and should not be seen in an absolute way (as a burden or a nuisance NT), but as a concern to make tourist services more accessible and focused on the specific and individual needs of people as tourists with national and regional entities adopting good practices to build tourism by everyone, to everyone. From the research carried out, it appears that these good practices are already being implemented and considered though in a very feeble way In this study, the Delphi method was used, a qualitative methodology that aims to gather, in alliance with experts in the field of tourism, a set of knowledge on a given topic. Therefore, taking in consideration these characteristics, a panel of members was defined consisting of twelve experts. The objectives defined were analyzing the competitiveness of a destination for people with reduced mobility; analyzing whether Lisbon is attractive and inclusive, bearing in mind infrastructure, services, hospitality, tourist attractions and accessibility to respond to the general objective – to verify accessibility and attractiveness of the city of Lisbon as a tourist destination. This qualitative methodology was specified and supported by a quantative one, where, through an analysis of content and statistical data collected in the interviews, it was delimited, after an agreement between the specialists, certain characteristics, and fundamental elements to be taken into consideration for Lisbon’s accessibility for people with reduced mobility which influences its competitiveness with other tourist destinations The results obtained in this study demonstrate that Lisbon’s factors and resources are getting increasingly accessible to people with reduced mobility. It was concluded that entertainment, general and tourism infrastructure, accommodation, range of activities and cultural resources, and the quality of services are the ones that present greater accessibility for people with reduced mobility, which is not the case for marketing of a destination, accessibility, and natural resources.

Date of Award	2022
Original language	Portuguese
Supervisor	Mafalda Luísa de Almeida Serra Patuleia (Supervisor)