The “Productification” of Humanity: How AX (Algorithm Experience) Can Influence Advertising Performance on YouTube

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

YouTube is Portugal’s most widely used social network, and the advertising sustains its free service. Users perceive this advertising negatively and dislike interruptions and irrelevant ads. There is also concern among individuals about their data, coupled with a feeling of powerlessness when managing or controlling the information collected by the platforms. The impact of ads on digital platforms has multiple dimensions and will depend on and affect user perception. More knowledge of consumer behaviours and relationships with YouTube is needed to deliver a tailored experience. This study proposes the definition of YouTube consumer profiles and investigates their perception of algorithm experience on ad recommendations. Preliminary results have shown that transparency of algorithms may increase trust between people and the algorithms themselves, allowing for the adoption of more efficient recommendation services. Therefore, this study proposes adopting the algorithm experience as the essential solution for promoting the best user experience and greater advertising efficiency for advertisers.

Original languageEnglish
Title of host publication Advances in Design and Digital Communication V
Subtitle of host publicationProceedings of the 8th International Conference on Design and Digital Communication, Digicom 2024, November 7–9, 2024, Barcelos, Portugal
PublisherSpringer Nature
Pages69-81
Number of pages13
ISBN (Electronic)978-3-031-77566-6
ISBN (Print)978-3-031-77565-9
DOIs
Publication statusPublished - 2025

Publication series

NameSpringer Series in Design and Innovation
Volume51
ISSN (Print)2661-8184
ISSN (Electronic)2661-8192

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.

Funding

This study was funded by the Foundation for Science and Technology - FCT (Portuguese Ministry of Science, Technology and Higher Education) under the grant UIDB/05380/2020.

FundersFunder number
Fundação para a Ciência e a TecnologiaUIDB/05380/2020

Keywords

  • Algorithm Experience
  • Digital Advertising
  • YouTube

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