Design of a Corporate Training Academy: The Case Study of a Pharmaceutical Company

Aside from being the only resource that cannot be copied because its skills are unique and impossible to replicate, human capital also serves as a facilitator to ensure product quality and compliance. Given the importance of this asset, organizations realize the importance of training. Investing in people’s knowledge and skills through continuous learning are key in driving enterprises do adapt to markets’ challenges with the aimed quality and effectiveness. This paper proposes a good practices model for the design and establishment of a corporate’s academy of a pharmaceutical company. This model, which purpose is to support continuous training in a labor context, was developed attending to a carefully literature review. The framework provided by the model was tested according to the following stages: (1) identification of competencies; (2) course and curriculum architecture; (3) choice of trainers, transmission, and evaluation methods; (4) construction of competence matrices. By implementing the methodology comprising these steps, the size and complexity of the existing training system of pharmaceutical company was reduced. Among other achievements, a learning path of essential training courses to qualify the operational personnel could be defined, contributing to reduce the required time to become autonomous in their job functions. Additionally, a monitoring plan was proposed and validated for the confirmation of the results expected with the full implementation of the academy.