Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic

Lara Santos; Luisa Lopes; Salete Esteves

doi:10.1007/978-3-031-29020-6_5

Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic

Lara Santos, Luisa Lopes, Salete Esteves

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The COVID-19 pandemic has created several challenges for all organizations. However, Nonprofit Organizations (NPOs), due to their unique specificities, when compared to other types of organizations, face unique challenges. NPOs are extremely vulnerable during crisis, although the literature suggests that it is not known to what extent these organizations are prepared to deal with crises and have proper crisis management and planning strategies. Given this literature gap, this research aims to better understand the impact of this crisis on Portuguese NPOs through the research question: What is the impact of a crisis like COVID-19 on NPOs’ perceptions of crisis management and planning? A mixed method is used, including document analysis, qualitative interviews, and a quantitative methodology through a questionnaire survey. Study 1 provides an explanation on why Portuguese NPOs had no planning and were unprepared to cope with the COVID-19 pandemic. Study 2, comprising a larger sample, diagnoses and suggests an insufficient level of planning and preparedness as the main finding, substantiated by the lack of planning activities, teams, infrastructures, and communication practices. The findings of each study, implications, and avenues for future research are addressed.

Original language	English
Title of host publication	Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector - Selected Papers from XXI International Congress on Public and Nonprofit Marketing IAPNM 2022
Editors	Ana Maria Soares, Beatriz Casais
Publisher	Springer Nature
Pages	79-99
Number of pages	21
ISBN (Print)	9783031290190
DOIs	https://doi.org/10.1007/978-3-031-29020-6_5
Publication status	Published - 2023
Event	21st International Congress on Public and Nonprofit Marketing, IAPNM 2022 - Braga, Portugal Duration: 7 Jul 2022 → 8 Jul 2022

Publication series

Name	Springer Proceedings in Business and Economics
ISSN (Print)	2198-7246
ISSN (Electronic)	2198-7254

Conference

Conference	21st International Congress on Public and Nonprofit Marketing, IAPNM 2022
Country/Territory	Portugal
City	Braga
Period	7/07/22 → 8/07/22

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

COVID-19
Crisis management
Crisis planning
Nonprofit Organizations (NPOs)
Portugal

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-031-29020-6_5

Cite this

Santos, L., Lopes, L., & Esteves, S. (2023). Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic. In A. M. Soares, & B. Casais (Eds.), Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector - Selected Papers from XXI International Congress on Public and Nonprofit Marketing IAPNM 2022 (pp. 79-99). (Springer Proceedings in Business and Economics). Springer Nature. https://doi.org/10.1007/978-3-031-29020-6_5

Santos, Lara ; Lopes, Luisa ; Esteves, Salete. / Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic. Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector - Selected Papers from XXI International Congress on Public and Nonprofit Marketing IAPNM 2022. editor / Ana Maria Soares ; Beatriz Casais. Springer Nature, 2023. pp. 79-99 (Springer Proceedings in Business and Economics).

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abstract = "The COVID-19 pandemic has created several challenges for all organizations. However, Nonprofit Organizations (NPOs), due to their unique specificities, when compared to other types of organizations, face unique challenges. NPOs are extremely vulnerable during crisis, although the literature suggests that it is not known to what extent these organizations are prepared to deal with crises and have proper crisis management and planning strategies. Given this literature gap, this research aims to better understand the impact of this crisis on Portuguese NPOs through the research question: What is the impact of a crisis like COVID-19 on NPOs{\textquoteright} perceptions of crisis management and planning? A mixed method is used, including document analysis, qualitative interviews, and a quantitative methodology through a questionnaire survey. Study 1 provides an explanation on why Portuguese NPOs had no planning and were unprepared to cope with the COVID-19 pandemic. Study 2, comprising a larger sample, diagnoses and suggests an insufficient level of planning and preparedness as the main finding, substantiated by the lack of planning activities, teams, infrastructures, and communication practices. The findings of each study, implications, and avenues for future research are addressed.",

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Santos, L, Lopes, L & Esteves, S 2023, Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic. in AM Soares & B Casais (eds), Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector - Selected Papers from XXI International Congress on Public and Nonprofit Marketing IAPNM 2022. Springer Proceedings in Business and Economics, Springer Nature, pp. 79-99, 21st International Congress on Public and Nonprofit Marketing, IAPNM 2022, Braga, Portugal, 7/07/22. https://doi.org/10.1007/978-3-031-29020-6_5

Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic. / Santos, Lara; Lopes, Luisa; Esteves, Salete.
Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector - Selected Papers from XXI International Congress on Public and Nonprofit Marketing IAPNM 2022. ed. / Ana Maria Soares; Beatriz Casais. Springer Nature, 2023. p. 79-99 (Springer Proceedings in Business and Economics).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Lopes, Luisa

AU - Esteves, Salete

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N2 - The COVID-19 pandemic has created several challenges for all organizations. However, Nonprofit Organizations (NPOs), due to their unique specificities, when compared to other types of organizations, face unique challenges. NPOs are extremely vulnerable during crisis, although the literature suggests that it is not known to what extent these organizations are prepared to deal with crises and have proper crisis management and planning strategies. Given this literature gap, this research aims to better understand the impact of this crisis on Portuguese NPOs through the research question: What is the impact of a crisis like COVID-19 on NPOs’ perceptions of crisis management and planning? A mixed method is used, including document analysis, qualitative interviews, and a quantitative methodology through a questionnaire survey. Study 1 provides an explanation on why Portuguese NPOs had no planning and were unprepared to cope with the COVID-19 pandemic. Study 2, comprising a larger sample, diagnoses and suggests an insufficient level of planning and preparedness as the main finding, substantiated by the lack of planning activities, teams, infrastructures, and communication practices. The findings of each study, implications, and avenues for future research are addressed.

AB - The COVID-19 pandemic has created several challenges for all organizations. However, Nonprofit Organizations (NPOs), due to their unique specificities, when compared to other types of organizations, face unique challenges. NPOs are extremely vulnerable during crisis, although the literature suggests that it is not known to what extent these organizations are prepared to deal with crises and have proper crisis management and planning strategies. Given this literature gap, this research aims to better understand the impact of this crisis on Portuguese NPOs through the research question: What is the impact of a crisis like COVID-19 on NPOs’ perceptions of crisis management and planning? A mixed method is used, including document analysis, qualitative interviews, and a quantitative methodology through a questionnaire survey. Study 1 provides an explanation on why Portuguese NPOs had no planning and were unprepared to cope with the COVID-19 pandemic. Study 2, comprising a larger sample, diagnoses and suggests an insufficient level of planning and preparedness as the main finding, substantiated by the lack of planning activities, teams, infrastructures, and communication practices. The findings of each study, implications, and avenues for future research are addressed.

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Santos L, Lopes L, Esteves S. Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic. In Soares AM, Casais B, editors, Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector - Selected Papers from XXI International Congress on Public and Nonprofit Marketing IAPNM 2022. Springer Nature. 2023. p. 79-99. (Springer Proceedings in Business and Economics). doi: 10.1007/978-3-031-29020-6_5

Crisis Management and Planning in Portuguese Nonprofit Organizations During the COVID-19 Pandemic

Abstract

Publication series

Conference

Bibliographical note

Keywords

UN SDGs

Access to Document

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