Challenges of the digital transformation: Public administration

At a global level, governments are implementing transformation projects and initiatives to respond to a changing society and as part of a drive for efficiency and cost savings. Considering the profile of digital transformation (DT) projects within the context of the Portuguese public administration (PA), the proposal for a framework was developed which contains a set of attributes and criteria to identify the feasibility and adequacy of the projects submitted for evaluation. The study identifies the set of characteristics, critical success factors, challenges, and difficulties of DT projects in this public administration context. A qualitative methodological approach was used, and a single case study strategy was applied. The proposed framework enables a better alignment of strategies, as well as an improved allocation of resources and the consequent improvement of the performance objectives defined by the PA.